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RUSIM Returns, Exchange, & Cancellation Policy

1. RETURN POLICY

We endeavour to deliver you complete satisfaction on your purchase. However, in case you are not happy with the purchase, we offer a 7-day easy return policy from the date of delivery.

General Conditions for Return:

– Items must be unused, unwashed, and in original condition
– Original tags and packaging must be intact. Items with damaged/missing tags will not be    returnable
– RUSIM security tag/seal must not be broken
– Request for return is made within 7 days from the date of delivery of item (s)
– Reason (s) for return will have to be specified. However, there will be a no-questions-asked return for your first order subject to conditions stated above.

2. RETURN PROCESS

– Login to your Brand Account

– Go to “ My Orders”

– Click “Return” next to the item you want to return.

– Fill in the required details as per prompt and click ‘Submit’.

– A confirmation message will be displayed. SMS/Whats App message will be sent to the registered mobile number linked with the account, which may be used for future reference.

 

3. PICKUP & SHIPPING

– A reverse pickup, wherever feasible, will be arranged by us.
– In cases where reverse pickup may not be available, you will be asked to self ship the product against which  you will be credited RUSIM Store Credits worth ₹150 in your user account which can be used for future purchases. Please make separate packet for each order and ensure that it is securely sealed.

In case of self-shipping, please send item (s) to the following address:

 

RUSIM ATELIERS

Address: M 4/16, KDA Colony, Jajmau, District: Kanpur Nagar, Pin – 208010

Return ID generated on the website must be mentioned on the packet being sent as return.


4. REFUND POLICY

– Refunds are issued exclusively as RUSIM Store Credits
– Refund/Credits will be processed within 48 hours after successful quality check QC of the retruned items
– Reward points used for the purchase will also be refunded as RUSIM Store Credits

– Irrespective of above, there will be return restrictions in the following cases:

● Returning incorrect products: If the customer returns items that do not correspond to the ordered products, return will not be accepted and no refund will be given.
● Abuse of Return Policy – If a customer excessively/repeatedly returns products, discretion may be used not to allow return.


5. EXCHANGE POLICY

• Exchanges can be initiated within 7 days of receiving the order
• Items must be unused, unwashed, and returned with original packaging and tags
• You can exchange for a different size (subject to availability)
• Color or same-size exchanges are not supported — return and place a new order instead
• Free return shipping is provided for eligible exchange requests
• Exchanges are processed within 10 business days of receiving the returned item subject to the items passing QC of the products received back

If the requested item is unavailable, a refund will be issued as RUSIM Store Credits

Cancellation Policy

Changed your mind? You can easily cancel your order, provided it has not yet been dispatched.

 

How to Cancel an Order

1. Log in to your RUSIM Account
2. Go to ‘My Orders’
3. Click on ‘Cancel Order’
4. Once confirmed, the refund will be processed to your original payment method
 

Cancellation Terms

• Partial cancellations are not allowed — cancelling one item cancels the entire order
• For payments made using Brand Credits, credits will be refunded within 2–3 business days
• The brand reserves the right to cancel any order unilaterally in case of:
o Pricing errors due to technical glitches or typographical mistakes
o Situations beyond the brand’s reasonable control
 

Additional Cancellation Notes

• If you have multiple items in your order, you cannot cancel a single product — all items will be cancelled
• If paid using credits, the same will be reverted within 2–3 business days
• The brand reserves the right to cancel orders in case of pricing errors or unforeseen issues
 

If you need anything further, feel free to reach out to Customer Support.